Intune Managed Device Privacy and Support Statement

Eagle Eye Truck Lines LLC and Eagle Eye Logistics LLC

Eagle Eye Truck Lines LLC and/or Eagle Eye Logistics LLC (“the Company) can’t see your personal information when you enroll a device in Microsoft Intune beyond your name and device name. However, enrolling your device makes certain information, such as device model and serial number, visible to IT administrators and support people with administrator access. This article describes everything the Company can and can’t access on an enrolled device, and explains why certain data is made visible.

We use the following terms in this article:

  • Support person: This is the person or team at the Company that you’re supposed to contact if you’re having problems with your device. They provide technical support for device setup, enrollment, and access.
    IT administrator: IT admin for short, this person or team of people configure the Microsoft Intune device management and enrollment settings for the Company. Some IT admins also provide technical support.

Things the Company can never see

The Company can’t see:

  • Calling and web browsing history
  • Email and text messages
  • Contacts
  • Calendar
  • Passwords
  • Pictures, including what’s in the photos app or camera roll
  • Files
  • Device Pin
  • Location (of personal devices)
  • Camera
  • Microphone
  • Additionally, on Company-owned Android devices with a work profile:
  • Apps and data in your personal profile
  • Phone number

Things the Company can always see

The Company can always see:

  • Device owner
  • Device name
  • Device serial number
  • Device model, such as Google Pixel
  • Device manufacturer, such as Microsoft
  • Operating system and version, such as iOS 12.0.1
  • Device IMEI
  • App inventory and app names, such as Microsoft Word
  • On personal devices, the Company can only see your managed app inventory, which includes work apps.
  • On Company-owned devices, the Company can see all apps installed on the device.
  • On Company-owned devices with a work profile, which is limited to Android devices, the Company can only see the apps installed in your work profile.

Things the Company can Sometimes See

  • The last four digits of your phone number
  • Device storage size

What is a managed app?

An app is considered a managed app when it’s installed in one of the following ways:

  • You install it from the Company Portal app after the Company makes it available to you.
  • The Company requires you to have a certain app for work and school and automatically installs it on the device upon enrollment.

Things the Company might see

The Company can see and access certain aspects of your device when assisting with or troubleshooting device setup. This section describes the type of information available.

Phone number

If you’re using a Company-owned device (excluding Company-owned devices with a work profile), the Company can see your full phone number. If you’re using a personal device, they can see the last four digits of your phone number.

Tip

You can view the ownership type for your device on the Intune Company Portal > Device Details page.

Device storage space

If you have trouble installing a required app, your support person may look at your storage size to find out if low space is the cause.

Location

  • Company-owned device: The Company can view the location of a lost device.
  • Personal device: The Company can’t view the location of a personal device.

The Company can put a missing, Company-owned iPhone or iPad into managed lost mode, which lets them request the location of the device. When someone requests access to the device location, the device locks and a message appears on the lock screen to explain what’s happening. For more information about supervision, which is a type of configuration for Company-owned Apple devices, see Get started with a supervised iPhone, iPad, or iPod touch in the Apple support docs.